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But what used to be mainly a supportive activity, has now evolved into a strategic necessity, as organisations face increasing complexity, diversity, and criticism.

Communities have become more demanding and want ...

We have moved from just informing, to encouraging 2-way communication with residents to include them and to gain valuable insights. In a previous article, we explained what community dialogue is and why it is such a useful tool for stakeholder ...

Residents are flooded with messages, notifications and emails, so how do you ensure that meaningful content actually reaches them?

Traditional engagement methods struggle with attention, inclusion, and relevance. Digital ...

Community engagement is complex. Residents constantly receive messages on every device they own, while at the same time expecting more transparency, more relevance, and more respect from the organisations that influence their daily lives. ...