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A question through the app, a phone call from a resident, a conversation on site, or an email to the project team; contact with stakeholders rarely happens through just one channel. Until recently, however, our inbox was primarily designed ...

You also need people who know how to engage. That may sound obvious, yet engagement is often placed in the hands of communication specialists because communication and engagement are seen as closely related. They are, but they are not the ...

Tom Bouwhuis once dropped out of hotel school because his course required him to do an internship abroad. At the time, he could not imagine anything worse. Since then, he has lived in Spain, Mexico, and Romania, works from pretty much ...

Not every question requires a full process. During the consultation phase you sometimes simply want to know what residents think, start a conversation about a specific location, or collect ideas that you had ...

Anastasia Surikova, front-end developer at Publiq, likes a challenge. At fourteen, that meant figuring out how to build websites. At fifteen, it meant moving from Russia to the Czech Republic. ...

On their first day working in the Netherlands, both Tom Paton and Mark Miles wondered why a full-time stakeholder manager was even needed. After all, they had worked on major infrastructure projects in New Zealand, Australia, South Africa ...

When I ask Bart Wesselink for the most remarkable thing he has ever done, he pauses for a moment. Eventually, he says he is most proud of his perseverance. Of the fact that he has always kept learning, working, and developing himself. It ...

Community engagement is everywhere: public consultations, stakeholder platforms, surveys, drop-in sessions, social media updates. Organisations are communicating more than ever before, yet many communities still feel unheard. At the same ...

When I ask Suzet van Rossum what kind of career she imagined for herself growing up, she laughs. “Honestly? No idea,” she says. “I have always been searching.”

That probably explains why her ...